Help with an agreed purchase
Tell us promptly if something is wrong.
Inspect produce, seedlings and other items when you receive them. If an item appears damaged, incorrect or different from what was agreed, contact the farm with your order details and clear photographs where possible.
Fresh produce
Perishable goods need prompt handling. Tell us about condition concerns as soon as you identify them and keep the products available for review where practical.
Seedlings and farm inputs
Explain what was ordered, what was supplied and the issue observed. Include the receipt or confirmation details and photos.
Changes or cancellations
Contact us before collection or dispatch wherever possible. We will discuss the current stage of fulfilment and any agreed arrangements.
How we review a concern
The farm reviews the confirmed order, product condition and circumstances, then discusses an appropriate resolution with you. Any return, replacement or refund arrangement is confirmed directly; this page does not limit applicable customer rights.